Effective Date: 9/21/2024

Introduction

PerformTech Generators ("we," "our," or "us") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services, including SMS communications for appointment scheduling and confirmations. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you fill out a form on our website, book an appointment, or contact us, we may collect personal information such as:

Name, Phone Number, Email Address, Home Address (for consultation or service purposes).

Automatically Collected Information

We may also collect information automatically when you visit our website, such as:

• IP Address

• Browser Type

• Pages Visited

2. How We Use Your Information

We use the personal information we collect to:

• Schedule and confirm appointments

• Send SMS reminders and updates about appointments

• Respond to your inquiries or customer service requests

• Improve our services based on customer feedback

3. SMS Messaging and Consent

Opt-In for SMS Communications

By providing your phone number and selecting the opt-in checkbox on our website, you consent to receive SMS communications from PerformTech Generators.

These messages will include:

Appointment confirmations

Reminders for upcoming appointments

Follow-ups related to the services we provide

You will not receive SMS marketing messages unless you explicitly opt-in to such messages.

Opt-Out Mechanism

You may opt out of receiving SMS messages at any time by replying

"STOP" to any message you receive from us. Upon receiving this opt-out request, we will stop sending SMS messages to your number unless you opt back in.

4. Sharing of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners only for the purpose of providing our services, such as:

• SMS communication platforms to send messages (e.g., Twilio)

• Appointment scheduling systems (e.g., High Level)

All such partners are required to keep your information confidential and use it only for the purposes for which we disclose it to them.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures include:

a. Encryption of sensitive data during transmission (e.g., SSL on our website).

b. Secure storage of your information.

While we strive to protect your personal data, no security system is impenetrable. If we detect a security breach, we will notify affected individuals in accordance with legal requirements.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you withdraw your consent for SMS communications, we will retain your data only to ensure compliance with your opt-out request.

7. Your Privacy Rights

You have the right to:

Access the personal information we hold about you.

Request correction of your information if it is inaccurate or incomplete.

Request deletion of your personal data, except where we are required to retain it for legal or operational purposes.

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a minor without parental consent, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the effective date above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PerformTech Generators

PerformTech Generators

(765) 730-4771

[email protected]